Work Command Center

Use Command Center to make review decisions in the right order, with enough context to know whether a recommendation is safe, urgent, or optional.

Updated 2026-03-27

Quick Answer

Command Center is where you review Prism's highest-priority work in a risk-first order and decide what to approve, reject, or leave alone.

When To Use This

Use this guide when you are processing recommendations, training reviewers, or trying to understand which recommendation states and phases actually matter.

Prerequisites

You need a connected account, a selected marketplace, and Contributor or Admin permissions for approve or reject actions.

Audience

Operators

Estimated Time

12 minutes

Page Type

Workflow

On this page

Use Command Center to make review decisions in the right order, with enough context to know whether a recommendation is safe, urgent, or optional.

Fast Path

Start in Triage, clear the highest-risk lanes first, review one recommendation at a time in the workbench, and verify outcomes in Activity Log rather than assuming approval means completion.

How To Use This

Process work in sequence: Triage, Defend, Attack, Optimize, then Maintain. That order exists to reduce the chance that you scale or polish a problem before stabilizing it.

When you open a recommendation, answer three questions before you approve it:

  1. Do I understand the evidence behind the recommendation?
  2. Does the proposed change match the account's current goal?
  3. Would I still be comfortable with this change if I had to explain it to a teammate tomorrow?

If the answer to any of those is no, slow down. Use the evidence panels, explain-on-demand details, or skip the item until the reasoning is clear.

What To Watch For

Approval is not the same as final success. A recommendation can move from pending_approval to queued, then end as applied, rejected, closed, expired, or superseded. That means the real "did it work?" check often happens after you leave Command Center.

Filtered views can also fool you. A phase can look finished while global work still exists. Before you declare a queue clear, compare filtered counts with the unfiltered backlog.

Common Problems

If a lane looks empty but you know work should exist, clear campaign and type filters first.

If a recommendation appears in an unexpected lane, check the intent. Budget increases belong in growth-oriented work. Budget cuts belong in optimization. Bid changes can land in defensive or scaling contexts depending on why they were generated.

24 Guided Actions

Use this section as a lane-by-lane reference when you need to know what a guided action means, what triggers it, how often it runs, and what acceptance actually does.

Cadence groups:

  • Monitoring means Explorer runs weekly, Starter runs daily, and Growth, Pro, and Enterprise run hourly.
  • Optimization means Explorer runs weekly and Starter plus higher paid tiers run daily.
  • Strategic means paid tiers run weekly.

Cadence below is tier-based. Onboarding and full runs can execute all groups regardless of tier.

PhaseGuided actionWhat triggers itCadenceWhat you get when accepted
TriageCritical AlertsSevere risk signals like ACOS spikes, budget exhaustion, or urgent guardrail breachesMonitoring (tier-based)Immediate protective fix is queued so you can prevent revenue loss quickly
TriageLegacy ProtectionMature or legacy campaigns that should not be changed aggressivelyStrategic (weekly paid tiers)Campaign is put into protected mode so risky optimization recommendations are no longer generated for it
DefendDownbidsHigh-spend keywords or targets with poor efficiencyOptimization (weekly Explorer, daily Starter+)Bids are lowered to reduce waste and protect margin
DefendNegative KeywordsSearch terms spending with weak or zero conversionOptimization (weekly Explorer, daily Starter+)Blocking negatives are added so low-quality traffic stops triggering ads
DefendProduct Page ShieldCompetitor pressure on your product detail pagesStrategic (weekly paid tiers)Defensive targeting is created to help hold your PDP traffic
AttackUpbidsProven winners that are under-scaledOptimization (weekly Explorer, daily Starter+)Bids are increased to capture more profitable volume
AttackHarvestConverting search terms found in broader or discovery trafficSplit cadence: weekly strategic harvest, plus daily optimization harvest-from-auto on Starter+High-performing terms are promoted into tighter targeting and cleaned up at source
AttackASIN HarvestStrong product-level opportunities against specific ASINsStrategic (weekly paid tiers)New product targets are created to capture those opportunities directly
AttackCategory DiscoveryEarly signs of conversion in untapped categoriesStrategic (weekly paid tiers)New category-level targeting is launched to test expansion areas
AttackCategory ScalingExisting categories already showing good returnStrategic (weekly paid tiers)Category targeting is expanded to scale proven pockets of demand
AttackScale BudgetsProfitable campaigns hitting budget ceilingsMixed: monitoring can surface urgent budget exhaustion, optimization handles regular budget adjustmentsDaily budgets are increased so winning campaigns do not cap early
AttackAnchor KeywordsKeywords with outsized contribution to revenue efficiencyMonitoring (tier-based)Priority anchor terms are identified for focused investment
AttackFocus CampaignsAnchor terms that need tighter control and isolationStrategic (weekly paid tiers)Focused campaign structures are created for better control of bids and placements
AttackAuto Campaign CreationGaps in discovery coverageStrategic (weekly paid tiers)New discovery campaigns are launched to find additional winners
OptimizeDaypartingClear time-of-day or day-of-week performance differencesStrategic (weekly paid tiers)Schedules are applied so spend shifts toward high-performing windows
OptimizePlacement OptimizationImbalance across top-of-search, product page, or rest-of-search performanceStrategic (weekly paid tiers)Placement multipliers are adjusted to improve return by placement
OptimizeVariation OptimizationMeaningful performance gaps between creative or ad variationsStrategic (weekly paid tiers)Underperforming variations are reduced so delivery concentrates on stronger creatives
OptimizeCut BudgetsCampaigns consistently underperforming versus targetOptimization (weekly Explorer, daily Starter+)Budgets are reduced to limit waste and reallocate spend
OptimizeBudget RulesRepeating budget patterns that can be automatedStrategic (weekly paid tiers)Budget automation rules are created for hands-off control
MaintainNamingCampaign naming drift from your standardsMonitoring (tier-based)Names are standardized to improve reporting and team clarity
MaintainAd Group NamingAd-group naming drift from your standardsMonitoring (tier-based)Ad-group names are standardized for cleaner structure and analysis
MaintainAllocationPortfolio mix drifting from intended discovery or scale balanceStrategic (weekly paid tiers)Clear allocation guidance is recorded so spend mix is corrected intentionally
MaintainStructureStructural issues that reduce control or qualityStrategic (weekly paid tiers)Structural improvements are applied to keep the account clean and manageable
MaintainHealth AlertsNon-urgent warnings or info signals, for example cannibalization or hygiene findingsMonitoring (tier-based)Preventive fixes are queued before issues become critical

Recommendation categories not exposed as standalone lanes

  • Product Split recommendations run through guardrail and product-split flows, not as a dedicated lane.
  • Campaign Classification recommendations update campaign role metadata, not as a dedicated lane.

FAQ

What should I approve first?

Approve the items that protect the account from waste or instability before you approve the items that try to scale it.

When should I leave Command Center and edit directly?

Leave Command Center when you already know the exact entity and exact change you need to make, and you do not need recommendation-level evidence to decide.

Next Steps

Use Activity Log to verify outcomes, or read Turn On Auto-Apply when you are ready to automate the decisions you repeatedly trust.

Lane Reference

PhaseWhat it is for
TriageImmediate risk reduction and account protection
DefendWaste control and efficiency protection
AttackScaling proven winners
OptimizeImproving return and allocation
MaintainHygiene, structure, and recurring upkeep

Read next

Related product and trust pages

Sources

Last reviewed by Prism team