Fix Common Issues

Use this guide to identify the class of problem first so you do not waste time applying the wrong kind of fix.

Fast Path

Decide whether the problem is setup, context, permissions, or execution lag. Then collect the exact page, account, marketplace, time window, and error text before you retry or escalate.

How To Use This

Most issues sort cleanly into one of these buckets:

• Setup: the account is not fully connected or a marketplace is not ready.
• Context: the wrong account or marketplace is selected.
• Permissions: the role does not allow the action.
• Execution lag: the action happened, but the page you are staring at has not caught up yet.

Start there before you troubleshoot anything more exotic.

What To Watch For

Connect account and Select a marketplace prompts are context problems until proven otherwise.

A successful approval with no visible downstream change is usually an execution-verification problem. Check Activity Log before you conclude the recommendation failed.

Repeated reconnect prompts point to account health, not to dashboard rendering.

FAQ

What should always go into an escalation note?

Include the page, active account, active marketplace, timestamp, filters, exact error text, and the shortest reproducible set of steps.

How long should I wait before calling something a sync failure?

Wait through the normal sync window and check Activity Log first. Declare failure only after you have evidence that execution or sync actually stopped.

Next Steps

Go back to Connect Amazon if setup is the blocker, or use Use Activity Log when the main question is whether something actually executed.